Refund policy

Returns

A prepaid Australia Post package will be supplied for you to return the garment in. This must be lodged at an Australia Post office before 3PM the next business day after your event. The return must not be dropped in any street post box, they must be lodged over the counter & a lodgement receipt must be sent by email to lisa@styleroomau.com. Failure to do so will incur the late fee of $15 each day.

We do not post outside of Australia.

If an item is lost in the mail during the process of return and if we deem the renter to be at fault for the lost package, the cost to replace the dress must be covered by the renter. 

Refunds

We do not offer refunds under any circumstance, if you wish to cancel your hire, store credit will be issued, this is redeemable within 12 months. Any cancellations within 7 days of pickup will incur a cancelation fee of 25% of the hire cost (deducted from the store credit).

We do not offer refunds or store credit once the garment has been picked up/posted for size issues or changes of mind. We offer try ons in Bentleigh East VIC to avoid such issues.

If you pick up a garment and it does not fit, you may be eligible to return the dress & swap it for another the same day, provided it is available. If a garment is swapped for a cheaper alternative, the original hire cost will remain, regardless of dress. If a garment is swapped for a more expensive alternative, you must pay the hire cost of the new piece. The opportunity to swap however, is not guaranteed. Please do not book a hire if you are unsure about the piece.